Frequently asked questions
Consultation, prescribing, payment and delivery, explained.
How does the consultation work?
You complete a short online consultation covering your health history and goals. A registered prescriber reviews your answers and decides, at their discretion, whether a treatment is suitable for you.
When am I charged?
Never before approval. You only pay once a prescriber has reviewed and approved your request. If a treatment isn't approved, you won't be charged.
Who prescribes my treatment?
A registered doctor. Prescribing is always at the clinician's discretion, based on your consultation and any further information they request.
Who dispenses and delivers my order?
Approved prescriptions are dispensed by our licensed pharmacy and sent out by tracked next-day delivery for orders confirmed before 2pm on a working day. Delivery is free on orders over £150.
What is the NAD+ pen?
The NAD+ pen is a prescription-only treatment available after a consultation with our clinical team, as part of a wider wellness and longevity routine. Your prescriber will discuss whether it's right for you.
Do I need an account to start a consultation?
No. You can complete a consultation as a guest, though an account lets you track orders and revisit your consultation later.
Can I return an order?
Unopened, undamaged items can be returned within 14 days of delivery. For safety reasons we cannot accept returns on opened or used items.
Can I discuss dosing with you?
Dosing is set by your prescribing clinician as part of your consultation. We're not able to give dosing advice outside of that process — please discuss any questions with your clinician.